Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to drive customer success and manage relationships with large enterprise clients.

Key Responsibilities

• Build and nurture long-term relationships with executives at Enterprise companies
• Align the company's platform capabilities with customer business objectives to ensure satisfaction and growth
• Lead strategic business reviews and advocate for customer needs within the organization

Required Qualifications

• 3-5 years of experience in a similar role managing large, complex accounts
• Strong understanding of the advertising ecosystem, particularly in retail media
• Proven ability to conduct impactful business reviews and presentations for executive stakeholders
• High emotional intelligence to navigate customer needs and foster partnerships
• Strong analytical skills to interpret data and provide actionable insights