Senior Director of Customer Experience

Job Summary

A company is looking for a Senior Director of Customer Experience Insights.

Key Responsibilities

• Lead the development and execution of a comprehensive customer experience measurement and insights strategy
• Analyze complex data sets to derive actionable insights and improve customer experience
• Collaborate with cross-functional teams to align business reviews and operations with customer insights

Required Qualifications

• Bachelor's Degree in a relevant field and 10+ years of experience in consulting, project management, or analytics
• 7+ years of experience in data, business, and predictive analytics
• 5+ years of people management experience
• Experience with data mining and data science methods
• Proven ability to influence and collaborate with senior leaders and diverse stakeholders