Customer Care Specialist

Job Summary

A company is looking for a Customer Care Associate to guide providers and patients through their experience.

Key Responsibilities

• Deliver empathetic support to providers and patients, helping them navigate issues during their user journey
• Resolve approximately 40 inquiries daily via email, live chat, and phone, while consulting available resources
• Continuously learn about the company's evolving products and advocate for improved customer experiences

Required Qualifications

• Experience in customer service, preferably in a healthcare or tech environment
• Strong problem-solving skills and a passion for helping others
• Ability to handle sensitive and high-pressure situations with poise
• Good judgment and discretion in decision-making
• Commitment to ongoing personal and professional development