Community Support Associate

Job Summary

A company is looking for a Community Support Associate (Thai, Indonesian, Traditional Chinese).

Key Responsibilities

• Build strong relationships with community members and resolve their inquiries through official support channels
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes to address issues and maintain a positive user support experience

Required Qualifications

• 1-2 years' experience in community or user support, with experience in Zendesk
• Native-level proficiency in Thai, Indonesian, or Traditional Chinese
• Technically savvy and able to quickly learn new systems
• Ability to understand and analyze complex cases
• Culturally aware of trends and pop culture in the United States