Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure clients achieve their business objectives using the platform.

Key Responsibilities

• Manage a portfolio of key accounts to ensure customer satisfaction and retention
• Conduct business reviews to showcase value and identify growth opportunities
• Collaborate with internal teams to resolve issues and advocate for customer needs

Required Qualifications

• 5+ years of experience in Customer Success or Strategic Account Management in a B2B SaaS environment
• Proven expertise in supply chain, logistics, or WMS software is a plus
• Demonstrated ability to manage multiple accounts while maintaining organization
• Bachelor's degree or equivalent professional experience