Fire Operator (Lateral) / 9-1-1 Communications

About the position

Responsibilities
• Enter all emergency data into a Premier One Computer Aided Dispatch (P1 CAD) system.
• Receive information and requests for additional personnel or equipment from field units; informs field units of potential threats, risk, and hazards.
• Field 9-1-1 and non-emergency calls for service for EMS, fire and police.
• Monitor alarms; create and dispatch calls for service.
• Dispatch and maintain accountability for agencies and equipment/resources.
• Assist with the maintenance of records, maps and all communications equipment.
• Cancel, Confirm, Enter, Locate, Modify and Validate records into the Law Enforcement Agencies Data System (LEADS) and/or the National Crime Information Center (NCIC) system.
• May assist in the on-the-job training of new personnel.
• Keep informed of County ordinances, Department Policies, State Statutes, Standard Operating Procedures (SOPs).
• Maintain and care for communications console station and related equipment.

Requirements
• Possession of a High School Diploma or General Education Development (G.E.D.) test certificate.
• Must have reached their 19th birthday as of the date of application.
• Minimum of 3 years of fire operations dispatch experience in the last 6 years of employment.
• Must successfully pass an oral interview panel.
• Must successfully pass a hearing and vision test.
• Must successfully pass background investigation(s).
• Must possess the ability and willingness to work any or all assigned shifts of a twenty-four (24) hour day period.
• Must successfully obtain certification from the State of Illinois as a Law Enforcement Agencies Data System (LEADS) Operator within ninety (90) days of hire.
• Must successfully obtain additional certifications for 9-1-1 center protocol provider within (90) days of hire.

Benefits
• Health Insurance Program – Health insurance coverage includes medical, dental and vision care.
• Thirteen (13) Holidays are granted in each Fiscal Year.
• Sick Leave – Granted sick leave is earned and accrued at the rate of one (1) day for each month of service.
• Vacation Leave – Granted Vacation leave is earned and accrued, with employees having the opportunity to accrue fifteen (15) days within the Fiscal Year.
• Basic term life insurance, equal to one (1) time the employee’s annual salary, is offered to every employee at no cost.
• Employees contribute into the Cook County Pension Fund and earn a prescribed percentage for each year of service.
• Employees may elect to enroll in a deferred compensation plan.