Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - PACER.

Key Responsibilities

• Responds to routine informational inquiries and service requests through various communication technologies
• Provides Tier 1 support for CM/ECF and performs remote troubleshooting
• Ensures proper documentation, escalation, and follow-up for unresolved issues

Required Qualifications

• High school diploma with 0 - 2 years of experience
• Strong understanding of troubleshooting IT issues
• Flexibility and adaptability to handle different product service calls
• Must be able to acquire and maintain an active AOUSC Public Trust clearance