Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Manage ongoing client relationships for top customers and act as a trusted thought partner
• Collaborate with internal teams to ensure exceptional customer experiences throughout their lifecycle
• Monitor account health and lead initiatives to enhance client adoption, satisfaction, and growth

Required Qualifications

• 5+ years of experience in EHR/Healthcare technology managing high-touch customer relationships
• Strong work ethic and results-oriented approach
• Experience with CRM systems; Gainsight is a plus
• Ability to learn new technologies and convey concepts to customers
• Professional and dependable with a focus on customer retention