Property and Casualty Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative Advantage.

Key Responsibilities

• Assist customers with moderately complex insurance issues and provide exceptional service
• Evaluate and interpret policy information, document interactions, and escalate unresolved issues
• Collaborate with various departments to address customer inquiries and identify process improvement opportunities

Required Qualifications

• 1-3 years of customer service experience, preferably in a call center or insurance environment
• High School Diploma or equivalent required; Property and Casualty license needed
• Intermediate computer skills with the ability to navigate multiple systems
• Experience with Microsoft Office suite preferred
• Ability to troubleshoot basic equipment issues