Customer Service Manager

Job Summary

A company is looking for a Manager, Customer Service Specialist.

Key Responsibilities

• Manage daily operations of the Call Center and Customer Service Specialists
• Monitor employee productivity and handle escalated calls and complaints
• Oversee hiring, performance, and development of the call center and reception team

Required Qualifications

• Bachelor's Degree or equivalent experience
• Minimum of 3 years management experience in a call center with a team of 10+ employees
• 3+ years of experience in inbound and outbound customer service
• 1 year of training experience in customer service
• Capable of meeting all physical demands of the job