Bilingual Consumer Engagement Specialist

Job Summary

A company is looking for a Bilingual Canadian French/English Consumer Engagement Specialist to work from home.

Key Responsibilities

• Resolve complex consumer issues and advise representatives on high-level concerns
• Negotiate and ensure timely follow-up and quality assurance for consumer satisfaction
• Engage with consumers through calls, live chat, or email to address inquiries and assist with eCommerce transactions

Required Qualifications

• Canadian French native speaker and proficient in English
• 2+ years of experience in a consumer-facing role preferred
• Experience with multiple tools and emerging technology, including Google Suite
• Ability to work independently in a virtual team environment
• High School Graduate or GED with the ability to type 40 wpm