Call Center Support Coordinator

Job Summary

A company is looking for a Call Center Support Coordinator (Remote).

Key Responsibilities

• Communicate changes to front office administration procedures, including scheduling and verifications
• Route escalated calls to the appropriate department and personnel
• Schedule appointments, verify insurance information, and maintain patient confidentiality in compliance with HIPAA guidelines

Required Qualifications, Training, and Education

• High School Diploma or equivalent
• Strong customer service skills
• Ability to work independently under tight deadlines
• Excellent time management and organizational skills
• Ability to handle a high volume of calls