Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist to provide technical support in a remote capacity.

Key Responsibilities

• Provide technical assistance to users regarding software and hardware operations
• Conduct remote software installations and perform hardware testing
• Maintain detailed records of data communication transactions and technical issues

Required Qualifications

• Associate's degree in a computer-related field or equivalent training
• Familiarity with operating systems such as Windows 10/11, macOS, and Linux
• Experience with remote support tools like RDP, Intune/SCCM, and TeamViewer
• Knowledge of ticketing systems such as ServiceNow, Jira, or Zendesk