Customer Success Manager

Job Summary

A company is looking for a Commercial Customer Success Manager (CSM).

Key Responsibilities

• Serve as a trusted advisor to senior revenue and operations leaders, aligning business outcomes with the company's value
• Manage customer relationships to drive engagement, adoption, and advocacy while mitigating risks
• Collaborate with internal teams to ensure successful onboarding and achieve customer desired outcomes

Required Qualifications

• 2+ years of experience in B2B enterprise SaaS customer success or consulting
• Experience managing a book of business with accountability for quarterly metrics
• Proven success in leading tool deployment and driving customer growth and retention
• Experience managing relationships with senior stakeholders and discussing value and ROI
• Self-starter with a growth mindset, able to thrive in fast-paced and ambiguous environments