Technical Support Operations Manager

Job Summary

A company is looking for a Technical Support Operations Manager to enhance customer success through efficient support systems and data-driven insights.

Key Responsibilities:

• Oversee and optimize support platforms to improve efficiency and effectiveness
• Develop and maintain dashboards to track support performance and provide actionable insights
• Collaborate with cross-functional teams to address technical issues and improve agent performance

Required Qualifications:

• 5+ years of experience in technical support operations or systems management
• Associate degree in a relevant field or equivalent experience required
• Certifications in Zendesk, Salesforce, or similar systems preferred
• Experience in SaaS or cloud-based technologies preferred
• Proficiency with support ticketing systems and data analysis tools