Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Own and manage the full customer lifecycle for 10-15 enterprise accounts, driving value and expansion
• Cultivate relationships across all levels of the customer's organization and lead executive conversations
• Proactively identify risks and opportunities, ensuring internal teams deliver on commitments

Required Qualifications

• 10+ years of enterprise B2B SaaS experience in Customer Success, Account Management, Sales, or Consulting
• 5+ years managing top-tier enterprise/strategic accounts
• Proven ability to navigate executive-level conversations with VP+ stakeholders
• Strong ownership mentality with a track record of managing escalations
• Salesforce experience is a plus