Bilingual Spanish Healthcare Customer Service

Job Summary

A company is looking for a Project Based Bilingual Spanish/NonBilingual Healthcare Customer Service Representative.

Key Responsibilities

• Actively listen to customers and build rapport to address their concerns
• Provide essential information regarding healthcare access, benefits, and coverage
• Guide callers through troubleshooting and navigating self-service options

Required Qualifications, Training, and Education

• Must be 18 years or older with a high school diploma or equivalent
• At least 6 months of experience in a call center or health plan call center preferred
• Experience with Medicare and/or Medicaid is a plus
• High computer proficiency and ability to navigate multiple applications
• Willingness to work flexible shifts, including holidays and weekends