Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide assistance and training to customers regarding software and services.

Key Responsibilities:

• Provide customer support and training, including software installations and troubleshooting
• Schedule and complete follow-up appointments to ensure a positive customer experience
• Conduct onboarding for AutoFluent Pay and participate in testing and documentation of program changes

Required Qualifications:

• Customer service work experience, including phone and email support
• Fluency with MS Windows desktop operating systems
• Ability to view issues from the customer's perspective and understand business impacts
• Experience in handling individuals with varying moods and behaviors tactfully