Support Engineer 3

Job Summary

A company is looking for a Support Engineer 3 - SMB Cloud.

Key Responsibilities

• Resolve customer technical issues efficiently via phone, email, or remote sessions
• Replicate internal problems and provide timely solutions while fostering knowledge sharing
• Continuously learn and expand technical skills, collaborating with colleagues and utilizing internal resources

Required Qualifications

• Advanced written and spoken English proficiency
• Experience in a similar IT role or highly technical environment
• Proficiency in troubleshooting web applications and general systems
• Familiarity with SQL databases and web technologies (Java, HTML, CSS)
• Experience with network protocols and operating systems (Linux/Windows)