Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician - Tier 1.

Key Responsibilities

• Provide first-line support to end-users via phone, email, and ticketing system
• Troubleshoot and resolve issues with Windows operating systems, Microsoft Office applications, and peripheral devices
• Administer user accounts in Active Directory and manage Office 365 accounts

Required Qualifications

• Associate's or Bachelor's degree in a related field preferred
• Minimum 2-3 years of IT support experience, preferably in an MSP environment
• 2+ years of experience in Active Directory and Office 365 administration
• 2+ years of VPN troubleshooting experience
• Solid understanding of local area networks (DNS, DHCP, IP)