Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Franchise Accounts.

Key Responsibilities

• Proactively manage a book of franchise accounts
• Conduct periodic account reviews and maintain consistent client communication
• Promote new features and guide feature adoption to increase ROI

Required Qualifications

• 2+ years in customer success, account management, or B2B client-facing roles
• Experience working with franchises or multi-location businesses
• Strong technical aptitude and eagerness to learn
• Ability to collaborate with cross-functional teams
• Bachelor's degree or equivalent experience preferred