Vice President of Customer Experience

Job Summary

A company is looking for a Vice President of Customer Experience.

Key Responsibilities

• Define and execute a comprehensive customer experience strategy across the customer lifecycle
• Oversee the design and optimization of customer onboarding, implementation, and renewal processes
• Build partnerships with cross-functional teams to enhance customer outcomes and translate feedback into actionable improvements

Required Qualifications

• 12+ years of experience in customer experience, product management, or customer success roles
• Minimum 5 years in senior leadership positions managing complex, cross-functional initiatives
• Proven track record in B2B SaaS or enterprise software environments
• Bachelor's degree required; MBA or advanced degree preferred
• Relevant certifications in customer experience or product management are a plus