Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Remote).

Key Responsibilities

• Serve as the primary point of contact for a portfolio of accounts, driving customer satisfaction and ensuring overall account health
• Lead end-to-end customer renewals and identify expansion opportunities aligned with customer success goals
• Collaborate with internal teams to address customer needs and proactively resolve challenges

Required Qualifications

• Minimum 3+ years in Customer Success, Account Management, or a similar role in the technology or SaaS industry
• Strong business acumen with the ability to articulate technology solutions' value
• Proven ability to manage complex customer relationships, including renewals and growth discussions
• Experience in identifying and executing growth opportunities while driving adoption
• Comfortable managing multiple accounts simultaneously with strong prioritization skills