Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide responsive and solution-focused support to customers.

Key Responsibilities

• Manage live chats, email tickets, and create Help Center content for customer inquiries
• Work collaboratively with product and engineering teams to resolve complex customer issues
• Advocate for customers to prioritize enhancements and improve product usage

Required Qualifications

• 1+ years of experience in a customer support role, preferably in a SaaS environment
• Proven track record of delivering exceptional customer experiences and advocacy
• Strong technical troubleshooting skills and a creative approach to problem-solving
• Aptitude for learning new products, processes, and systems
• Ability to work independently in a remote setting