Now Hiring: Technical Success Manager

Do you believe real IT success is measured by outcomes, not just activities? Are you driven to deliver more than checklists — to provide solutions that make a real difference in how clients work and thrive?

At DenaliTEK, we’re looking for a Technical Success Manager who sees every client interaction as an opportunity to lead, solve, and elevate. You’ll be the face of DenaliTEK onsite, advocating for the client, identifying technical obstacles, and ensuring every recommendation and resolution drives measurable success.

What You’ll Be Doing

Identify & Resolve Client-Impacting Issues

• Conduct proactive, in-person systems reviews during onsite visits
• Turn every client concern — big or small, verbal or implied — into a documented and actionable ticket
• Solve problems with an outcome-first mindset, not just a checklist

Be the Client’s Technical Advocate

• Build deep knowledge of each client’s environment, business drivers, and pain points
• Translate technical risks into clear, actionable solutions
• Partner with vCIO and Professional Services to implement strategic improvements
• Engage directly with clients face-to-face during scheduled visits to build trust and alignment

You Might Be a Great Fit If You...

• Have a solid foundation in IT support or Systems Administration, with enough hands-on experience to confidently navigate common network and system issues
• Thrive in customer-facing roles and genuinely enjoy building trust, solving problems, and making clients feel heard and supported
• Are the kind of person others count on — dependable, detail-oriented, and proactive about following through
• Communicate clearly and comfortably with both technical and non-technical people, turning complex ideas into actionable solutions
• Understand that sometimes the most important issues come from casual hallway comments — and you take ownership to turn those into results
• Prefer conversations over checklists and believe that great service is just as important as great systems
• Love continuous improvement — whether that’s refining a process, learning a new tool, or improving how we deliver value to clients

• Hybrid role – office provided, but we want you working with our clients
• 100% company-paid medical, dental, and vision insurance
• 401(k) with company contribution
• 4 weeks of PTO annually, plus 7 paid holidays
• Reimbursements for mileage, parking, internet, and cell phone
• A no-drama, no-politics environment that values performance and integrity

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.