Job Summary
A company is looking for a Bilingual Contact Center Specialist.
Key Responsibilities:
- Deliver outstanding customer service to internal and external clients
- Handle incoming calls regarding Disability Benefits Law (DBL) and Paid Family Leave (PFL) with professionalism and empathy
- Accurately document all customer interactions and communicate claim statuses clearly
Required Qualifications, Training, and Education:
- Fluent in both English and Spanish (verbal and written)
- High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
- 2+ years of customer-facing work experience required
- 1+ years of contact center experience preferred
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