Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise to partner with key accounts and drive customer success.

Key Responsibilities

• Become a product expert to guide customers toward desired outcomes
• Develop and implement engagement strategies to drive product adoption
• Monitor customer health and build scalable processes for the team

Required Qualifications

• 4+ years in a customer-facing role, preferably in a startup environment
• Experience managing Enterprise accounts in a CSM or consultative role
• Proven ability to build trust with senior leaders
• Strong prioritization and organizational skills
• Data-driven approach with familiarity in CRM tools