Lead Customer Success Manager

Job Summary

A company is looking for a Lead Customer Success Manager.

Key Responsibilities

• Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers
• Act as a strategic partner to customers, aligning outcomes with their business goals
• Collaborate with Account Executives to develop strategic account plans and support expansion opportunities

Required Qualifications

• Bachelor's degree in Business, Strategy, Engineering, Communications, or a related field
• 8+ years of experience in a Customer Success or Account Management role, preferably with enterprise software customers
• Proven track record of driving customer adoption, retention, and expansion in technical environments
• Exceptional relationship-building skills with experience engaging senior/executive stakeholders
• Strong proficiency with CRM and customer success tools such as Salesforce and HubSpot