Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist who will support patients by managing calls and ensuring accurate service delivery.

Key Responsibilities

• Develop and maintain knowledge of products and services
• Process orders, verify documentation, and communicate with patients regarding their insurance and eligibility
• Meet quality assurance requirements and handle customer complaints effectively

Required Qualifications

• High School Diploma or equivalent
• One year of relevant work experience in healthcare administration, customer service, or related fields
• Two years of work-related experience for senior level positions, with one year in a similar role
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient in using computer systems and Microsoft Office