Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist.

Key Responsibilities

• Support a segment of customers aligned with strategic initiatives
• Act as a consultant to drive success and adoption through discovery and training
• Partner with teams to identify high-risk customers and expansion opportunities

Required Qualifications

• 2-3 years of relevant experience in customer success, onboarding, or account management, preferably in SaaS
• Experience in discovery and problem identification based on customer needs
• Demonstrable experience in meeting KPIs and achieving business goals
• Empathy for customer needs to enhance their experience
• Bachelor's Degree is required