Deskside Support Technician

Job Summary

A company is looking for a Deskside Support Technician to provide technical support in a hybrid work model.

Key Responsibilities

• Provide technical support for desktop systems and resolve issues efficiently
• Oversee installation, configuration, and maintenance of desktop hardware and software
• Monitor system performance and implement improvements to enhance user experience

Required Qualifications

• Strong understanding of desktop support and remote work technologies
• Proficiency in troubleshooting hardware and software issues
• Experience in a hybrid work model supporting both in-office and remote users
• Knowledge of IT policies, procedures, and best practices
• Relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate