Desktop Support Technician

Job Summary

A company is looking for a Desktop Technician to support global technology operations.

Key Responsibilities

• Manage and resolve incidents and service requests within the ServiceNow platform
• Collaborate with global IT colleagues to diagnose, troubleshoot, and escalate technical challenges
• Contribute to various IT projects, including security and audit initiatives

Required Qualifications

• Associate's degree in a technology discipline or related field; relevant certifications are a plus
• Minimum of three years of experience supporting global infrastructure in a multinational organization
• Proven experience troubleshooting hardware, desktop applications, and cloud applications
• Experience supporting systems within a manufacturing environment
• Proficiency in ServiceNow and remote administration tools