Digital Communications Manager

Job Summary

A company is looking for a Digital Communications Manager to oversee and enhance customer digital communication strategies.

Key Responsibilities

• Manage and develop the Communications Fulfillment team to ensure high performance
• Lead B2C email campaign execution and improve quality assurance processes for email communications
• Provide strategic support for email initiatives, ensuring alignment with organizational goals and KPIs

Required Qualifications

• High School Diploma or equivalent
• Minimum of 7 years of experience in mortgage banking or consumer lending
• At least 5 years of supervisory experience in high-volume environments
• 2+ years of experience in consumer-facing communications with a focus on messaging strategies
• 3+ years of hands-on experience with Adobe Marketo Engage, with Certified Professional-level expertise preferred