Digital Customer Journey Designer

Job Summary

A company is looking for a Service Designer, Digital Customer Journey.

Key Responsibilities

• Build and maintain service blueprints that visualize customer touchpoints and processes across the customer lifecycle
• Collaborate with cross-functional teams to translate blueprints into activation strategies that enhance the customer experience
• Lead design thinking workshops and contribute to the development of frameworks and standards for customer experience practices

Required Qualifications

• 5+ years of experience in UX architecture, service design, or customer experience
• Deep understanding of user experience and service design principles
• Experience creating and managing service blueprints and journey maps
• Proficient in design tools such as Miro, Figma, and Adobe XD
• Bachelor's or Master's degree in UX Design, Service Design, HCI, or a related field