Digital Customer Success Manager

Job Summary

A company is looking for a Program Manager - Digital Customer Success to design and evolve digital customer success initiatives.

Key Responsibilities:

• Design and manage digital customer lifecycle journeys using the Customer Success Platform
• Develop scalable digital content and maintain a resource library for Customer Success Managers
• Manage the Voice of the Customer program and analyze feedback trends for actionable insights

Required Qualifications:

• 5+ years of experience in Customer Success, Program Management, or Digital Experience roles
• Proven ability to lead cross-functional programs to enhance customer experience
• Experience with Customer Success Platforms or marketing automation tools
• Strong analytical and project management skills with a data-driven approach
• Curiosity and competence in using generative AI tools in a professional setting