Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Small & Medium Business (SMB).

Key Responsibilities

• Manage a diverse portfolio of SMB employer clients, providing scalable support across onboarding, renewals, and open enrollment
• Coordinate streamlined onboarding processes and support open enrollment planning and execution
• Track customer health and satisfaction metrics while advocating for customer needs internally

Required Qualifications

• 2-4 years of experience in Customer Success, Account Management, or Customer Support, preferably in health benefits or HR tech
• Experience managing a high volume of customers with structured support
• Strong organizational and time management skills
• Tech-savvy and data-minded, comfortable using internal tools and data insights
• Customer-first mindset with a strong sense of accountability