Client Experience Specialist

Job Summary

A company is looking for a Client Experience and Payments Specialist to handle customer service escalations and payment issues.

Key Responsibilities

• Resolve complex customer issues related to service dissatisfaction, billing errors, and escalated complaints
• Process refunds, credits, and adjustments in alignment with company policies and customer expectations
• Collaborate with various teams to drive cross-functional resolution and identify recurring themes in customer interactions

Required Qualifications

• 3+ years of experience in resolving complex customer issues, ideally in account management or billing support
• Deep understanding of billing systems, account adjustments, and payment workflows
• High empathy and emotional intelligence, with strong conflict resolution abilities
• Ability to work a full-time schedule including at least 2 evening and 1 weekend shift per week
• Reliable high-speed internet connection with a wired Ethernet setup