Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist II who is bilingual and skilled in technical troubleshooting.

Key Responsibilities

• Function as the customer-product team liaison, escalating complex cases efficiently
• Accurately document all case-related information in the support system and provide timely updates to customers
• Drive customer satisfaction through effective support and collaboration with internal teams

Required Qualifications

• Bilingual proficiency in English and Spanish (written and oral)
• Proven remote troubleshooting and multichannel support experience
• Technical support knowledge
• Ability to manage multiple tasks and projects effectively
• Dynamic and logical thinker with strong empathy in customer interactions