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Escalation Response Specialist

7/3/2025

Remote

Job Summary

A company is looking for an Escalation Response Specialist II.

Key Responsibilities
  • Provide timely resolutions to escalated issues from various communication channels
  • Serve as a liaison to maintain relationships between departments for issue resolution
  • Support documentation, tracking, and resolution of assigned complaints and inquiries
Required Qualifications
  • High School diploma or GED is required
  • 1 - 2 years of related experience is required
  • Vocational or technical education may be required in addition to prior work experience
  • Call center and handling escalations experience is highly preferred
  • Health care experience is highly preferred

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