Job Summary
A company is looking for an Escalation Response Specialist II.
Key Responsibilities
- Provide timely resolutions to escalated issues from various communication channels
- Serve as a liaison to maintain relationships between departments for issue resolution
- Support documentation, tracking, and resolution of assigned complaints and inquiries
Required Qualifications
- High School diploma or GED is required
- 1 - 2 years of related experience is required
- Vocational or technical education may be required in addition to prior work experience
- Call center and handling escalations experience is highly preferred
- Health care experience is highly preferred
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