Customer Service Representative

Job Summary

A company is looking for a Representative, Customer Service.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding repairs, providing detailed information on products and services
• Support repair inquiries through phone and email, managing documentation and repair order intake
• Communicate effectively with customers and internal teams, ensuring excellent customer service and timely resolution of issues

Required Qualifications

• Experience in customer service or a related field
• Ability to multitask and manage time effectively
• Strong analytical and troubleshooting skills
• Familiarity with financial policies related to revenue recognition
• Proficient in using customer service software and tools