Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate.

Key Responsibilities

• Respond to and resolve customer inquiries regarding benefits, eligibility, and claims
• Educate customers on consumer-driven health care topics and assist in selecting benefit plans
• Contact care providers on behalf of customers for appointment scheduling and support

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service or relevant experience
• Experience with Windows PC applications and ability to learn complex systems
• Ability to work full-time, 8-hour shifts during specified business hours