Director of Customer Experience

Job Summary

A company is looking for a Director of Customer Experience - Solution Area.

Key Responsibilities

• Engage with senior leaders across various departments to enhance customer experience
• Deliver strategic insights and analysis based on customer product experiences
• Drive operational excellence to address and resolve customer experience issues

Required Qualifications

• Bachelor's Degree in a relevant field and 10+ years of experience in related roles, or equivalent experience
• Experience engaging with senior leaders to present project decisions
• Proven ability to apply critical thinking and strategic insights grounded in data
• Demonstrated technical capabilities in Microsoft Cloud + AI or AI Business Solutions
• Experience in leading large-scale transformations and guiding teams through complex transitions