Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer, Tier 2 (Media Management).

Key Responsibilities

• Provide technical phone support for the Commvault Software platform, focusing on All-in-One Storage Appliances, Linux Server, Networking, and Storage
• Troubleshoot complex issues related to Unix operating systems, new deployments, and performance of backup and restore operations
• Collaborate with vendor partners and escalate issues to the Development Team as necessary

Required Qualifications

• Experience with backup software (e.g., VERITAS, Veeam, EMC Networker)
• Knowledge of Linux Server/Unix operating systems and troubleshooting techniques
• Understanding of networking and connectivity issues
• Experience with SAN Storage, NAS, or Software Defined Storage (SDS)
• Proven track record of continuous learning and a consultative approach to customer relations