Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor - National Remote.

Key Responsibilities

• Coordinate and supervise daily activities of team members to meet performance goals
• Provide coaching, feedback, and conduct performance reviews for team members
• Manage phone metrics and ensure effective resolution of customer billing inquiries

Required Qualifications

• High School Diploma / GED
• 2+ years of experience in a supervisory or management role
• 1+ years of healthcare customer service experience
• Experience managing direct reports, including hiring and performance management
• Knowledge of Microsoft Office (Word, Excel, PowerPoint)