DoD Safe Helpline Shift Manager

Job Summary

A company is looking for a DoD Safe Helpline Shift Manager to oversee and support a team providing virtual supervision and guidance in victim services.

Key Responsibilities

• Manage and supervise hotline staff, ensuring adherence to operational policies and quality assurance
• Provide direct support to individuals affected by sexual violence through calls and chats, dedicating approximately 70% of the role to this service
• Monitor helpline sessions, conduct performance evaluations, and provide ongoing training and feedback to staff

Required Qualifications

• Bachelor's degree in social work, psychology, or a relevant field
• 2+ years of experience managing paid staff in environments with multiple work shifts
• Crisis hotline/intervention or related experience
• Proficiency in Google Workspace applications
• Must be 18 years of age or older and able to pass background checks