Inbound Referral Specialist

Job Summary

A company is looking for an Inbound and Referral Specialist to engage with individuals struggling with substance use disorders and guide them to appropriate services.

Key Responsibilities

• Communicate the value of the care model in a clear and compassionate manner
• Field inbound communications, qualify patients, and schedule appointments in EMRs
• Perform administrative duties and outreach to potential members and referral sources

Required Qualifications

• Minimum of two years of customer service experience, preferably in healthcare
• 1-2 years of patient engagement experience or similar background
• Experience with Salesforce and Athena or other EMRs preferred
• Open availability to work Monday-Friday from 8 AM to 8 PM EST
• Ability to work independently and adapt to frequently changing policies