Job Summary
A company is looking for a Sales Customer Experience Specialist for evening and overnight shifts, working remotely.
Key Responsibilities
- Provide customer support via telephone and online channels, addressing inquiries and resolving basic issues
- Process a high volume of customer inquiries and escalate complex issues to appropriate departments
- Track and document support requests, ensuring accurate customer information and follow-up on escalated issues
Required Qualifications
- Ability to work remotely in a virtual team environment
- Must be over 18 years of age
- High School Graduate or GED
- Proficient in PC operation and navigation
- Ability to type at least 25 words per minute
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