Remote Contact Center Representative

Job Summary

A company is looking for a Remote Contact Center Representative for the IHA Scheduling Team.

Key Responsibilities:

• Handle inbound and outbound calls to schedule health assessment visits
• Address customer needs, complaints, and service issues efficiently
• Build lasting relationships with customers and meet call center metrics

Required Qualifications:

• 2+ years of call center experience in a target-driven environment
• Experience in outbound sales is a plus
• Must have a Windows-based laptop/desktop with video-calling capabilities
• Ability to type 40 WPM; 60 WPM preferred
• Flexibility to work between 6 am PST - 6 pm PST, Monday through Friday