Patient Engagement Specialist

Job Summary

A company is looking for a Patient Engagement Specialist to support patient and clinical care team engagement efforts.

Key Responsibilities

• Manage a high volume of outbound and inbound new patient onboarding calls
• Build trust with patients and clinical care team members through exceptional omnichannel customer service
• Assist with patient and practice administrative requests, including scheduling and intake of patient complaints

Required Qualifications

• High School diploma or GED required; Bachelor's Degree preferred
• 3+ years of patient support engagement or customer service experience in a healthcare environment
• Demonstrated sales aptitude and ability to navigate conversations with new patients
• Experience managing workload to achieve defined metrics or targets
• Intermediate skills with MS Office Suite of products