Manager, Premium Hospitality (Spanish)

Job Summary

A company is looking for a Manager, Premium Hospitality & Resolution Support (Spanish).

Key Responsibilities

• Oversee operational environments and ensure high-quality support for the community
• Drive performance management and coaching for team members to meet performance goals
• Build and nurture an engaged and diverse team through effective people strategies and operations

Required Qualifications

• 8+ years of experience in customer service or operations, with 5 years in a management role
• Experience in managing high severity cases and decision-making authority for losses
• Proficiency in data analysis and performance management standards
• Fluency in both written and spoken English and Spanish
• Ability to work weekends, holidays, and be on-call as required